RETURNS

Returns within Germany are free of charge. 

For the return of mattresses, please contact our customer support by e-mail. 

You can find the contact details here. 

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.

REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

The return within Germany is free of charge for you and is handled by the GLS parcel service.

Please note: For the return of several parcels (e.g. family bed) you need a return label for each parcel. 

Please use the respective tracking numbers of the parcels sent by us to generate the return label. 

The return labels are to be generated via our returns portal.

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.

REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

Returns of our natural latex mattress are free of charge. 

For the return of mattresses, please contact our customer support by e-mail. 

You can find the contact details here. 

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.

REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

Returns from abroad must be sent at your own expense and can therefore not be processed via our returns portal.

The return must be sent to the following address:

ROOM IN A BOX

c/o Norpack

Rößlermühlstr. 1

DE-95615 Marktredwitz

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. You can find more information about the right of withdrawal here.

REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order.