You are now being redirected to the website of ROOM IN A BOX GmbH & Co. KG, a legal entity independent of RIAB North America LLC. Please note that any legal transactions conducted through the website of ROOM IN A BOX GmbH & Co. KG are solely with ROOM IN A BOX GmbH & Co. KG.
OKThis web site and online ordering platform (“Site”) is owned and operated by RIAB North America LLC, its personnel, and its contract service providers (collectively the “Company,” “RIAB,” “ROOM IN A BOX”, “we,” “our,” “us”). The Site and our related services and products are offered to you subject to these terms (“Terms of Use” or “Agreement”). Your purchase of any products from the Site and from us will be governed as well by the Terms and Conditions of Sale part of this Agreement, below.
By browsing or using the Site, and/or by purchasing products, you agree to be bound by these terms of use and our Privacy Policy, which appear on our Site and are made a part of these terms by reference. If you do not agree to any of these terms, you may not access or use the Site or purchase our products. We may modify, discontinue, or terminate the Site, product offerings, sales, or these terms or our Privacy Policy at any time, without advance notice. If you are using the Site to order products for others, or on behalf of a group, family, organization, or business entity, your use of the Site also binds those others, that group, family, organization, or business entity to these terms and our Privacy Policy.
We will post all such modifications on our Site. By using the Site or ordering any products, you agree to continue to be bound by the updated terms and policies. Sections of these terms “Binding Arbitration” and “Class-Action Waiver” affect your rights in important ways. You should read them.
RULES OF USE
You will not use the Site for any unlawful purpose, including any fraud, or for any commercial activities apart from buying our products;
You will not access or use the Site to collect any market research for a competing business;
You will not upload, post, e-mail, transmit, or share any content that is dishonest, misleading, or that would tend to interfere with our rights or with the rights of any other person;
You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity;
You will not use automated means, including spiders, robots, crawlers, data mining tools, or similar to collect data from the Site;
You will not create multiple accounts for yourself for any reason, including, without limitation, in order to take advantage of a promotion more than once;
You will not interfere with the Site or our operations in any way, including but not limited to interference through the use of any virus, device, information collection or transmission mechanism, software, or through hacking, password or data mining, or any other means; and
You will not take any action that in our judgment imposes or may impose an unreasonable or disproportionately large burden on our Site or infrastructure.
We reserve the right, in our sole and absolute discretion, to deny access to the Site, without notice.
ACCOUNTS
Our Site may give you the option to create a user account. If you create an account, you will need to provide your email address, create a password, and provide additional information that will assist you in logging in later (“Unique Identifiers”). If you create an account, you must provide true, accurate, current, and complete information. Each username and password can be used by only one user, and should not be shared. You are responsible for the confidentiality and use of your account login and other account information. You will promptly inform us of any need to deactivate or change your login credentials. We reserve the right to delete or change your login credentials or account information at any time and for any reason. You represent and warrant that the information you provide to us will at all be true, accurate, current, and complete.
USER GENERATED CONTENT
If we allow reviews, comments, photos, or similar materials on the Site (collectively, the “User Generated Content” or “UGC”), we cannot and will not review all such materials, but will allow its distribution on our Site. If we deem, in our sole discretion, any UGC to be offensive, irrelevant, or contrary to these terms, we may remove it.
There will be no confidentiality or privacy with respect to User Generated Content.
You are solely responsible for all UGC that you share on the Site, or that others share on the Site through your account.
You retain all copyrights and other intellectual property rights in and to your UGC, as well as all responsibility for any claims relating to your lack of ownership or license in any such content. You hereby grant us a royalty-free, sublicensable, transferable, perpetual license to modify, compile, combine with other content, copy, format, distribute, publicly display, and otherwise use your UGC.
If you submit UGC, each submission is a representation and warranty that such UGC is your original creation or that you have the right to provide it and to grant the license above to us, and that such UGC and such submission does not and will not infringe or misappropriate the intellectual property or moral rights of any person or contain any libelous, defamatory, or obscene material.
SUGGESTIONS AND FEEDBACK
We welcome suggestions and feedback, but you should not share with us anything that is confidential. We will be free to use, share, and disclose any feedback you provide, regardless of its value or lack of value to us or to anyone else, and without any obligation of attribution or compensation.
AGE RESTRICTION
Our Site is for individuals aged 13 years or older. If you are under 13 years of age, please do not use the Site. If you are 13 or older, but under the age of majority, review these terms with your parent or guardian and get their approval before using the Site or making any purchase.
WARRANTIES AND LIMITATION OF LIABILITY
EXCEPT AS EXPRESSLY SET FORTH IN WRITING BY US, THE SITE, THE PRODUCTS AND THE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND NEITHER WE NOR ANY OF OUR PARTNERS OR SUPPLIERS MAKE ANY WARRANTIES WITH RESPECT TO THE SAME OR OTHERWISE. WE HEREBY DISCLAIM ANY AND ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, ERROR-FREE OR UNINTERRUPTED OPERATION, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
IN CONNECTION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR DELAYS RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE SITE AND/OR THE PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (II) ANY DIRECT DAMAGES THAT YOU MAY SUFFER AS A RESULT OF YOUR USE OF THE SITE AND/OR THE PRODUCTS SHALL BE LIMITED TO ONE HUNDRED DOLLARS ($100) EXCEPT AS EXPRESSLY SET FORTH IN THE TERMS AND CONDITIONS OF SALE AS STATED BELOW.
NOTHING IN THESE TERMS OF USE SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU BASED ON ANY APPLICABLE STATE LAWS.
THE SITE MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT RESPONSIBLE FOR ANY SUCH ERRORS. WE RESERVE THE RIGHT TO MAKE CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE SITE AND/OR ADD OR REMOVE CONTENT AT ANY TIME WITHOUT NOTICE.
LINKS TO EXTERNAL SITES
The Site may contain links to third-party websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites.
INDEMNIFICATION
You will indemnify, defend, and hold us and our employees, agents, owners, and representatives (“Our Indemnitees”) harmless from and against any and all claims and liabilities, including attorneys’ fees (collectively, “Losses”) incurred by any of Our Indemnitees in connection with a third-party claim, action, or proceeding (each, a “Claim”) arising from (i) your breach of this Agreement; (ii) your misuse of the Site or any product(s); (iii) your violation of any third-party right; or (iv) your violation of law.
APPLICABLE LAW
The Site is based in the United States. We make no claims concerning whether the Site may be viewed or be appropriate for use anywhere else. If you access the Site from outside of the United States, you do so at your own risk.
TERMINATION
We reserve the right to restrict, suspend, or terminate this Agreement and/or your access to all or any part of the Site or to any products, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Site at any time without prior notice or liability.
INTELLECTUAL PROPERTY
The Site contains content such as software, text, graphics, images, sound recordings, audiovisual works, and other material provided by or on behalf of us (collectively referred to as the “Content”). The Content may be owned by us or by third parties or submitted to us by our customers and site visitors. The Content is protected under both United States and foreign laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You have no rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of this Agreement, your permission to access and/or use the Content and the Site automatically terminates, and you must immediately destroy all copies of the Content.
RIAB Trademarks, service marks, and logos (“RIAB Trademarks”) that are used and displayed on the Site and Products are registered and unregistered trademarks or service marks. Other company, product, and service names located on the Site and Products may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with RIAB Trademarks, the “Trademarks”). Nothing on the Site or Products should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks without our prior written permission specific for each such use. Use of the Trademarks as part of a link to or from any site is prohibited unless we provide advance written approval authorizing the establishment of such a link. All goodwill generated from the use of RIAB Trademarks inures to our benefit.
Elements of the Site and our Products are protected by trade dress, trademark, unfair competition, and other state and federal laws and may not be copied or imitated in whole or in part, by any means, including but not limited to the use of framing or mirrors. None of the Content may be retransmitted without our express, written consent for each and every instance.
DIGITAL MILLENNIUM COPYRIGHT ACT
Reporting Claims of Copyright Infringement
With respect to UGC, We will review all claims of copyright infringement received and remove any content deemed to have been posted or distributed in violation of any such laws. Our designated agent under the Digital Millennium Copyright Act (the “Act”) for the receipt of any Notification of Claimed Infringement which may be given under that Act is as follows:
DMCA Agent contact form.
If you believe that your work has been copied or submitted as UGC to our Site in a way that constitutes copyright infringement, please provide our agent with notice in accordance with the requirements of the Act: (i) a description of the copyrighted work that has been infringed and the specific location on the Website where such work is located; (ii) a description of the location of the original or an authorized copy of the copyrighted work; (iii) adequate information by which we can contact you (including your name, postal address, telephone number, and email address); (iv) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (v) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (vi) an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.
Counter-Notification Procedures
If you believe your UGC was removed or access disabled wrongfully, by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent (identified above).
Any Counter-Notice must include: (i) your physical or electronic signature; (ii) an identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled; (iii) adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address); (iv) a statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; (v) a statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the Website with the complaint at issue.
The Act allows us to restore the removed content if the party filing the original notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the Act.
DISPUTES, ARBITRATION
In the event of a dispute arising under or relating to this Agreement, the Site, or any products or services provided by us (each, a “Dispute”), such dispute will be finally and exclusively resolved by binding arbitration governed under the Federal Arbitration Act (“FAA”).
NEITHER PARTY WILL HAVE THE RIGHT TO BRING A CLAIM IN COURT OR TO HAVE A JURY TRIAL.
All disputes will be resolved before a neutral arbitrator from among any common arbitrator(s) among three potential arbitrators to be selected by each of the parties from a list of 10 potential arbitrators provided by our legal counsel, or by us if there are no commonly selected arbitrators among the parties’ selections. The arbitrator’s decision will be final, except for a limited right of appeal under the FAA. The arbitration shall be commenced and conducted by the McCammon Group pursuant to its then current arbitration rules and procedures. Applicable rules and procedures are available at https://www.mccammongroup.com/. Each party will be responsible for paying any filing, administrative, and arbitrator fees in accordance with those rules. Judgment on the arbitrator’s award may be entered in any court having jurisdiction. This clause shall not preclude the parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone, or online. If conducted in person, the arbitration shall take place in Richmond, Virginia. The parties may litigate in court to compel arbitration, to stay a proceeding pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The parties shall cooperate in good faith in the voluntary and informal exchange of all non-privileged documents and other information (including electronically stored information) relevant to the Dispute immediately after commencement of the arbitration. Nothing in this Agreement will prevent us from seeking injunctive relief in any court of competent jurisdiction as necessary to protect our proprietary interests.
CLASS ACTION WAIVER
You agree that any arbitration or proceeding shall be limited to the Dispute between us and you individually. To the full extent permitted by law, (i) no arbitration, litigation, or other proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved as a class action or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
EQUITABLE RELIEF
You acknowledge and agree that in the event of a breach or threatened violation of our intellectual property rights or confidential and proprietary information by you, we will suffer irreparable harm and will therefore be entitled to injunctive relief to enforce this Agreement. We may, without waiving any other remedies under this Agreement, seek from any court having jurisdiction any interim, equitable, provisional, or injunctive relief that is necessary to protect our rights and property pending the outcome of the arbitration referenced above. You hereby irrevocably and unconditionally consent to the personal and subject matter jurisdiction of the federal and state courts in the City of Richmond, Virginia, for purposes of any such action by us.
CONTROLLING LAW; EXCLUSIVE FORUM
The Agreement and any action related thereto will be governed by the laws of the Commonwealth of Virginia without regard to its conflict of laws provisions. The Parties hereby consent and agree to the exclusive jurisdiction of the state and federal courts located in the City of Richmond, Commonwealth of Virginia for all suits, actions, or proceedings directly or indirectly arising out of or relating to this Agreement, and waive any and all objections to such courts, including but not limited to, objections based on improper venue or inconvenient forum, and each party hereby irrevocably submits to the exclusive jurisdiction of such courts in any suits, actions, or proceedings arising out of or relating to this Agreement.
TERMS AND CONDITIONS OF PRODUCT SALES, RETURNS, EXCHANGES
Your purchase and use of our Products will be governed by the following terms and conditions:
Product Descriptions: We attempt to be as accurate as possible with Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate, complete, reliable, current or error-free. Product sizes, our own and others, can vary by up to two inches plus or minus, which is standard for our industry.
Prices are listed in U.S. dollars: Applicable taxes and shipping fees are not typically included in our listed prices, and those will be added and displayed later, in the checkout process. All prices, fees, shipping, and other amounts are subject to change at any time without notice.
If a price or item description is listed incorrectly due to typographical or other error, we retain the right to refuse or cancel any orders related to any such listings or products. We have the right to refuse or cancel any orders even if an order has been confirmed or your credit or debit card has been charged. We will promptly issue a credit to your credit or debit card account in the amount of the charge for any cancelled orders already charged to your card.
Order Acceptance: An order number or email confirmation does not necessarily constitute the acceptance of an order. Our data systems may be imperfect. We reserve the right, without prior notification, to limit the order quantity on any item, refuse service to any customer, or require additional information to verify an order. Prices and availability of products will remain subject to change without notice. Orders may be cancelled at any time before the order is shipped.
Damage to Products: If a product arrives damaged, you must notify us within thirty (30) days of the date of delivery. We may require additional information about a damaged product, including a photo.
Shipping, Delivery: Shipping charges vary by your location and will be displayed during the check-out process. When you place an order, the product will be shipped to the address you designate as the "shipping address." We can sometimes accommodate shipping address changes if they are made within 24 hours after the order is placed. If a product is marked “delivered” but you have not received it, you must contact us within 30 days of the date the Product is marked delivered.
Risk of Loss and Damage: We do not control our carriers. The risk of loss and title to a product transfers to you as the owner and potential claimant when we release the product to the carrier (e.g. UPS, FEDEX) that to deliver to you. You must file any claims with the carrier for damaged or lost shipments.
Payment: We use third-party payment processors (each, a “Processor”) to process your payment. Details are available on our check-out screens. You warrant and represent that you are the valid owner or an authorized user of any and all credit cards, debit cards, or other payment accounts that you provide and that all information you provide is complete and accurate. If payment is not received from your credit card or debit card issuer or payment account or service, you hereby agree to pay all amounts due upon demand. You also agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance.
Subject to the exceptions set forth below, you may return any productprovided that your return request is received by us within 30 days of your receipt of it ("Return Period"), and further provided that the product has remained in the United States. Return requests received after the applicable Return Period will not be eligible for return. Return shipping costs are free if and only if they are scheduled by our support team. We will not reimburse you for return shipping or other costs incurred without our express written consent.
Exceptions to Returns: Any Product marked as “Final Sale,” "Clearance," or “Factory Clearance,” may not be returned or exchanged, except in the event of a defect as defined in the applicable Product Warranty.
Refunds: Refunds for returns, as allowed under these terms, will be returned to your original payment, less any discount, gift code, promo code, and shipping fees. In no event will a product provided for free as part of a bundle, promotional gift, or promotional discount be eligible for a refund.
Exchanges. An exchange ("Exchange") is a return in exchange for the same type of product within the applicable Return Period. We reserve the sole right to approve or deny any Exchange. We will ordinarily allow only one Exchange per customer. Additionally, we may decide to provide an Exchange with a new version of a product, in our discretion.
You can initiate a return or Exchange by contacting us via this form including your order confirmation number and the reason for the requested return or exchange.
Last updated: 2.12.2024
